Support
How can we help?
Find the answer in the knowledge base, or email us. Every message goes to a person on the team.
Email support
Every message is read by a person on the team. Include the email on your account and, if it's about one monitor, its name.
[email protected] →Knowledge base
Short step-by-step guides: watching a website, getting alerts where you want them, fixing common problems, and billing.
Browse articles →Ask the assistant
Sign in and use the chat button in the app. Tell it what you want watched and it sets it up for you.
Open the app →Use it in ChatGPT or Claude
Add OffAlerts to the AI assistant you already use and set up monitoring just by asking.
See how →Common questions
The help articles people need most often.
Creating your first monitor
Tell OffAlerts which website to watch and where to send alerts. It takes about a minute.
Read the article →Getting alerted when a scheduled job stops running
Use a heartbeat to know when a backup, import or other automatic task didn't run.
Read the article →A monitor says down but the site works for me
OffAlerts visits your site from elsewhere on the internet, so it can see problems you don't.
Read the article →Choosing where your alerts go
Get alerts by email, Slack, Discord, Telegram and more.
Read the article →I'm not receiving alerts
The usual causes, in the order worth checking them.
Read the article →Connecting ChatGPT or Claude
Add OffAlerts to your AI assistant and manage monitoring by asking for it.
Read the article →Didn't find it?
Email us with what you were trying to do and what happened instead. We read every message.
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