I'm not receiving alerts

1. Does the monitor know where to send alerts?

This is the cause most of the time. Open the monitor and look at its notifications. If nothing is selected there, the monitor is checked but nobody is told. See Adding a notification channel.

2. Did the monitor actually go down?

Open Incidents, the list of every outage we recorded. An alert is sent when one starts and when it ends. If there’s nothing listed, we never saw the site fail.

3. Is the channel switched on?

Open Notification handlers and confirm the channel is enabled.

4. For email

• Check spam and junk.
• Add offalerts.com to your safe senders.
• Confirm the address on the channel is spelled correctly.

5. For Slack and Discord

The link between OffAlerts and Slack or Discord stops working if that channel was deleted or archived, or the webhook was removed. Create a new one and update it in OffAlerts. See Sending alerts to Slack or Discord.

6. For Telegram

If you blocked or deleted the chat with the bot, link it again. See Getting alerts on Telegram.

7. Is the monitor paused?

A paused monitor sends nothing. See Pausing a monitor.

Still stuck?

Email [email protected] with the monitor’s name and roughly when it failed. We can look at what happened on our side.