The sign-in code isn't arriving
What to check when the 6-digit code doesn't show up or isn't accepted.
The email hasn’t arrived
- Give it a minute or two, then check spam and junk.
- Confirm the address shown on the sign-in page is the one you meant.
- Use send a new code on the same page. Only the newest code works.
The code isn’t accepted
- Codes expire after 10 minutes. Request a new one if you waited.
- Enter the newest code only. Requesting a new one cancels the old one.
- After several wrong attempts the page asks you to send a new code.
”Too many codes requested”
There’s a limit on how many codes can be sent in an hour, to stop abuse. Wait an hour and try again.
The page says the sign-in expired
The sign-in page is only valid for a short time. Go back to your assistant and start connecting again.
Still stuck?
Email [email protected] with the email address you’re signing in with. We can look at what happened on our side.